Rider Requirements

  • Credit Card Required to Hold Reservation (Please see refund policy)
  • The Segway PT is designed to be operated by a wide range of people after receiving orientation—no special skills are required.
  • The rider must be able to Step on and off the Segway PT without assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail
  • Must be 12 years of age (ages between 12 and 17 years old must have written consent by parent/legal guardian who will assume all responsibility and liability for minor).
  • Riders must weigh between 100-260 lbs.
  • Wear comfortable shoes
  • Tour guests must be able to stand for approximately 1.5 hours
  • Expecting Mothers cannot ride the Segway

Cancellation & Rescheduling Policy

If tour is cancelled by guest by no less than 48 hours in advance, we will refund the amount you paid for your tour and/or waive fees for rescheduling using the same payment method used for purchase.   If guest cancels or reschedules 24 hours prior to the day of reservation or does not show up for their scheduled tour time or runs 15 minutes late, South Bay Mobile Tours has the right to charge $40-$82 per rider scheduled for that time of reservation regardless of coupon or promotion.  If your tour is postponed, we will contact you with the new date and time. All South Bay Mobile Tour personnel have the right to refuse entry to any guest for any reason at their discretion.

Refund and Exchanges

If something comes up, we will do everything reasonable and try to accommodate your needs.

However:

South Bay Mobile Tours is a reservation based business where once a tour is booked for a certain time and date, it is very difficult to fill the tour spots left open when a guest cancels without at least 48 hours notice. Therefore, South Bay Mobile Tours has a strict refund/cancellation/rescheduling/late arrival policy. The standard policy is to refund with 48 hour notice from purchase date and/or waive fees. If guest cancels/reschedules 24 hours in advance or less on day of reservation or does not show up for their scheduled tour time or runs 15 minutes late, South Bay Mobile Tours has the right to charge $40-$82 per rider scheduled for that time of reservation regardless of coupon or promotion.

Segway FAQs

Who can ride the Segway PT?
The Segway PT is designed to be operated by a wide range of people after receiving orientation—no special skills are required. The rider must be able to do the following: Step on and off the Segway PT without assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail

Must be 12 years of age(ages between 12 and 17 years old must have written consent by parent/legal guardian who will assume all responsibility and liability for minor).  See Release of Liability.

  • Riders must weigh between 100-260 lbs.
  • Wear comfortable shoes
  • Tour guests must be able to stand for approximately 1.5 hours
  • Expecting Mothers cannot ride the segway

Does the Segway PT work indoors?
Yes. Every Segway PT is designed to work anywhere people walk. The tires are non-marring. The Segway PT is narrower than a standard doorway and is clean and quiet. There are zero emissions.

How fast can the Segway PT travel?
Every Segway PT has different keys that riders may choose from depending on riding environment and level of experience. The Beginner Key (maximum speed of 6 mph and slowest turning rate), allows riders to gain confidence using the machine. The Open Environment Key (maximum speed of 12.5 mph and the most responsive turning rate), allows riders to comfortably cover open spaces. Riders are responsible for riding their Segway PT at appropriate speeds.

How does the Segway PT safely integrate into pedestrian environments?
Just as pedestrians adjust their walking and jogging tempo to match that of those around them, Segway riders adjust the Segway PT for pedestrian environments. The machine was designed to respond to rider’s movements – lean forward, go forward; lean back, go back – so that it could easily become an extension of one’s own body. Thousands of hours of sidewalk and other pedestrian environment use by police, emergency medical technicians and postal workers is testimony to the safety and utility of the Segway PT.

How safe is the Segway PT?
The utmost care and research has gone into ensuring that the Segway PT is safe. The Segway PT’s balancing technology is truly revolutionary and provides an exceptional riding experience. The Segway PT has redundant systems and sophisticated alerts built into its design, and many thousands of hours of use have demonstrated that the Segway PT is safe when used appropriately. It is important that Segway PT riders understand their responsibility to ride safely. Proper skill level and understanding of the Segway PT prevents injuries caused by loss of control or misuse. Keep in mind that the Segway PT has not been designed, tested, or approved as a medical device.

Where can I safely and legally ride the Segway PT?
The Segway PT is designed to operate in any place that you can safely walk. It will transport you over any surface where the wheels can gain traction, such as roads, sidewalks, grass, and dirt. In many cities you’ll be able to take the Segway PT any place that you are allowed to walk. In California, the state passed a law to classify the Segway PT as a pedestrian, making it legal to ride wherever you can walk (private property excluded).

Short 3-Minute Safety Demo

Segway Safety Video

All riders will receive riding instructions prior to the start of the tour. Additional safety tips can be viewed on the following video.